United Kingdom · Restaurant buying guide

Restaurant EPOS buying guide for the United Kingdom

An EPOS demonstration should resemble your venue’s service. A pub handling rounds, a café selling takeaway food and a restaurant splitting bills need different workflows. Bring a menu, a sample receipt and a shift-close report so the discussion stays specific.

Novaryq UK is pre-launch. Pilot availability depends on production readiness, acquirer certification, regional infrastructure and legal review. Implemented payment code does not establish certified live acceptance.

Check menu, till and table-side behaviour

The early-access build supports VAT-inclusive price handling and VAT registration fields. Ask your accountant to review the venue’s proposed tax configuration and receipts; do not infer the correct treatment from a preset.

  • Demonstrate a pub tab, a takeaway order, a split bill and a refund using your venue’s menu.
  • Check how item-level allergen information reaches staff and how changes are maintained.
  • Confirm supported tills, printers, kitchen screens and table-side devices in the pilot scope.

Compare the full venue proposal

Count sites, tills, kitchen screens and guest-facing devices consistently across quotes. Establish which flows the pilot will validate before choosing a commercial term.

  • Separate subscription, device licences, hardware, installation, menu migration and training.
  • Identify billing currency, acquirer charges, messaging usage, courier fees and other external services.
  • Record support arrangements, pilot acceptance, renewal, cancellation and access to exported records.

Rehearse before changing the live till

Preserve the old system’s sales and settlement exports. Agree how menu data, vouchers, guest balances and outstanding tabs will be treated. Assign a manager to approve the rehearsal results before a cutover.

  • Validate modifiers, permissions, kitchen routing and sample receipts with the service team.
  • Practise a busy service and day-end close on the intended hardware.
  • Keep a documented fallback and clarify who supports the venue during the agreed pilot window.

Match the till close to the acquirer report

Include cash, cards, refunds and tips in the rehearsal. Track the difference between sales reporting and funds settled by the acquirer, with an agreed process for investigating discrepancies.

  • Require merchant setup and end-to-end sale, refund and reconciliation validation before live card use.
  • Test cash-outage handling only within the agreed pilot scope; card payments still require connectivity.

Questions to ask before you choose

Is Novaryq UK ready for general live use?

The UK is pre-launch. A walkthrough and a written pilot proposal are available next steps; a live date depends on production readiness, acquirer certification, infrastructure and legal review.

Are UK card payments certified?

The Global Payments sale and refund integration is implemented, but live production use remains certification-gated. Confirm merchant onboarding, supported devices, settlement and fees in the pilot proposal.

Does allergen data include PPDS labelling?

No. Per-item allergen data exists, while prepacked for direct sale (PPDS) labelling remains on the roadmap. Review your actual food-information process and applicable guidance separately from EPOS feature availability.

Are service-charge and tronc workflows available?

Tip presets are available. Service-charge and tronc workflows remain pilot or roadmap items, with venue-specific legal review required before relying on them.

Can marketplace orders enter the kitchen automatically?

Deliveroo, Just Eat and Uber Eats connectivity remains roadmap or provider-gated work. Confirm each site’s supported channel and tested kitchen handoff before planning around it.

Sources and product scope

Novaryq UK early-access scope

UK feature and payment disclosures

Food Standards Agency allergen guidance: England, Wales and Northern Ireland

Discuss your restaurant workflow